The caller has kids or older parents at home and calls every company on the map. The text asks what the system is doing and the address, while you're still on the roof.
Broward County, Florida
HVAC
Runs on your existing number
The first 90-degree day. Four calls at once. You can take one.
In South Florida, a dead AC is an emergency, and people call until someone answers. Text-back sends the calls you can't take one text from your business number, asks what the system is doing, and hands you the reply.
$119/mo up to 15 missed calls, $219/mo up to about 40. No setup fee, cancel any time. Usually live in 1–2 weeks (carriers must approve business texting first). Same plans as text-back for any business.
CACoastline AirText thread · your existing number
Missed call · Sat 1:12 PM
Sorry we missed your call. This is Coastline Air. What's the system doing, and what's the address? Reply here and we'll get back to you as soon as we can.Reply STOP to opt out.
AC is running but blowing warm. Coral Springs. Is anyone available today? We have a newborn.
We'll be there by 4. Check if the outside unit's fan is spinning and text me a photo.
Sample data. A fictional business and a made-up caller.
HVAC
The calls that go to voicemail
Most callers don't leave a message. They call the next name on the list. These are the ones a text back keeps.
Not urgent, so it's the first call to go to voicemail and the first to be forgotten. A text back turns it into a scheduled tune-up.
A full system is a big ticket. The text asks the home's size and the unit's age, so your callback starts with real numbers.
The text
One text, in your words, asking what you need to know
We draft it with you on a 20-minute setup call and nothing goes live until you approve it. Most hvac contractors ask:
- What's the system doing?
- What's the address?
- Is anyone home this afternoon?
The first text is automated and always says "Reply STOP to opt out". Every reply after that is you or whoever you hand the phone to. Calls you answer are untouched.
Pricing
Same two plans as text-back for any business
Start online in two minutes, or call first and we'll put the scope in writing. No setup fee. If your phone setup can't run text-back, your first payment is refunded in full. Cancel any time; it stops at the end of the paid month.
Text-back, more volume
$219/mo Up to about 40 missed calls a month, with qualifying questions, after-hours wording and more than one person on repliesCarrier registration for business texting is included. Everything in each plan · Refunds · Terms · SMS terms.
Questions
What hvac contractors ask
Our busy season floods the phone. Will texts pile up?
Each caller gets one text about their call, never more than one every 12 hours. Replies come to your phone or the office in order, and you take them as you can.
Can replies go to the dispatcher by day and me at night?
Yes, on the $219 plan replies can go to more than one person and change by time of day.
Do I need a new phone number?
No. It runs on the number you already advertise. You stay the owner of every account. See Your accounts.
What if it isn't for me?
Cancel by text or email at any time; it stops at the end of the paid month. If your phone setup can't run text-back, your first payment is refunded in full. See Refunds.
Contact
Rather talk first?
One message. We reply by text or email as soon as we can, with a written price if it's a fit.